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Q&A
06-4796-3371
For inquiries regarding group and corporate reservations, please contact us from 9:00 to 18:00 on weekdays.
Are there any ATMs nearby?
There is a convenience store ATM at the nearest convenience store.
A post office ATM (weekdays only) is located in the Shin-Umeda City Post …Continue readingIs there parking available?
There are many paid parking lots near the hotel.Please contact the general counter on the day.I'd like to know about the earthquake-resistant structure of the hotel.
The building was completed in March 2017 and opened in April 2017.
The building was constructed to the latest earthquake resistance standard…Continue readingAre there facilities and equipment for people with disabilities?
Wheelchair accessible from the entrance and exit.
We have barrier-free rooms available for guests.Please contact us in advance to check avai…Continue readingIs there a cafe or bar in the hotel?
There is a restaurant.(Training Building 1F)
Lunch is available without a reservation if there are seats available.(Please note that the fac…Continue readingAre there any shops in the hotel?
There is a shop selling sweets and stationery on the first floor of the training building (across the road from the accommodation building).…Continue readingIs room service available?
I am sorry.This facility does not offer this service.Are there ice machines, vending machines, and microwaves?
There is a vending machine in the large public bath of the accommodation building.
Microwaves are available on the first floor.Is there a smoking area?
Unfortunately, smoking is prohibited anywhere in our facility, and smoking is not permitted in any public spaces, including restaurants.
The…Continue readingAre there coin laundry facilities?
There are no amenities available within this facility.I am sorry.
There is a 24-hour coin laundry shop diagonally across from the accommodat…Continue readingCan I just use the large public bath?
This offer is limited to staying guests only.
Guests staying at the hotel may use the facility free of charge during the following times:It …Continue readingAre there windows in the rooms?
There is a window.The legally required ventilation and smoke exhaust is designed to be open.What amenities are available?
amenities set (shampoo, conditioner, body soap, body towel, brush, toothpaste, toothpaste powder, razor, cotton, cotton buds) / slippersWhat amenities are available in the rooms?
Semi-double:Semi-double bed (width 140cm x 195cm) / Small twin:2 single beds (90cm wide x 195cm) / mini desk / toilet / sink / shower booth …Continue readingDo you have DVD players available for rental?
There is no DVD player available.Could you please tell me more about the rental equipment?
A trouser press and iron are also provided.
Please contact the General Counter on the 1st floor of the Training Building (extension number 9…Continue readingCan I borrow a humidifier?
This facility is equipped with air purifiers and humidifiers in all rooms.I would like to know the map and location of the hotel.
The hotel consists of two buildings: the training building known as Shin-Umeda Training Center, and the accommodation building known as S.TR…Continue readingDo I have to go to the front desk to check out?
Please return your room key to the collection box on the first floor of the accommodation building.I will check out.
(However, if an additio…Continue readingCan I take the room key home with me?
Check-out is considered upon return of the room key.
Please be sure to return it to the collection box on the first floor of the training bu…Continue readingCan I walk around the facility in my indoor wear and slippers?
Yes.Please wear indoor clothing and slippers when moving around the accommodation building.
However, when coming to the Training Building (m…Continue readingCan I call a taxi immediately?
Please report to the general counter on the first floor of the training building (across the street from the accommodation building, last re…Continue readingDoes the hotel have a curfew?
If you wish to check in after 23:00, please press the intercom next to the entrance.
In addition, there is no curfew if you go out after che…Continue readingCan I make a phone call from the room?
Only internal calls are available.
You cannot make outside calls.Can children sleep in the same bed as me? Are there any rates for children?
At our hotel, children of elementary school age and above are charged the adult rate.
In addition, when one adult is staying in a semi-doubl…Continue readingCan I take amenities home with me?
The only amenities you can take home are an amenities set (shampoo, conditioner, body soap, toothbrush, toothpaste, razor, brush), and slipp…Continue readingCan I get extra towels or amenities?
Additional towel sets (bath towels and face towels) can be purchased for 100 yen (tax included) per set at the general counter on the first …Continue readingAre the shower booth and toilet separate in the guest rooms?
The shower, toilet and sink are separate.Can I access the Internet in my room?
All rooms have wireless LAN (Wi-Fi) so you can access the internet free of charge.Feel free to connect using your own devices.
The SSID and …Continue reading
Reservations and Inquiries
Please contact us if you have any questions.