Cancellation provisions

(1) Regarding contract cancellation by the customer
If you wish to cancel all or part of your contract for a conference room, etc., for your own reasons,
The following cancellation fees will be charged.

*Cancellation of outsourced supplies and lunches will be subject to the regulations of the outsourcing company.
*Cancellations can only be made by phone during business hours.(We do not accept requests by fax or e-mail outside of business hours.)
Please note that in cases where the Facility deems it necessary, such as for early reservations or reservations spanning multiple dates, different cancellation policies and payment of the application fee may be required as a condition of acceptance.In that case, we will provide you with the cancellation policy and the amount of the application fee when we quote the reservation.
(2) Cancellation fees for large reservations: Reservations of 3 rooms or more per day or reservations for 3 days or more
・If you cancel after the confirmation has been signed, a cancellation fee of 100% of the venue room rate will be applied, starting from the first room.
・Because this is a large reservation of 3 rooms or more per day and 3 days or more, rather than the standard cancellation fee, a 100% cancellation fee will be applied regardless of the date in order to decline all future inquiries from customers.
(3) Changing your reservation
・Date changes must be made within one year of the scheduled date of use.
・Date changes are possible up to one month prior to the tour, subject to the same conditions.(However, any reservations made after the change will require 100% acceptance of future cancellation fees.It is not possible to change only some of the venues to different dates when multiple venues are being held.
・Any changes to the date within one month will be treated as a cancellation.
・Date changes up to one month prior are limited to rooms of the same type or above.(Large to small is not possible.)
・If you change your dates up to one month in advance and change from a Saturday, Sunday or public holiday to a weekday, the rates will remain the same for Saturday, Sunday or public holiday.If the trip changes from a weekday to a Saturday, Sunday or public holiday, the rate will be the Saturday, Sunday or public holiday rate.
・Changes to facilities are possible up to three months in advance, but only if the change is to a venue of equal or greater quality.(However, any changes to your reservation will be subject to a 100% cancellation fee.)
・Changing the venue (from small to large) is possible regardless of the date, as long as there is availability.
・If you change venues (large to small), a cancellation fee of the difference between the large and small venues will be charged in addition to the small venue fee.(The same applies to split → no split)(Large reservations excluded)
・Time changes (shorter to longer) are possible regardless of the date, as long as there is availability.
・Any changes in time (long to short) or category (long to short, such as all day to morning) will be subject to a cancellation fee of the difference. Cancellations for equipment must be made up to 3 days in advance.(Additions can be made later.) (However, this does not include externally ordered supplies.)
・Final changes to lunch box quantities can be made by 10am the day before. (No changes allowed after 10am)
・Please make any changes to your drink quantity at least 3 days in advance.Additions are possible on the day as long as they can be accommodated.(However, this does not include products ordered from outside.)
・Please make any changes to the menu for the social gathering at least 3 days in advance.
・Once the room has been confirmed, the date cannot be changed.
(4) Cancellation of contract by the facility
In the following cases, we may decline your application for use or cancel an existing contract for the conference rooms, etc.Please understand that in this case, we will not be able to pay any compensation or other monetary damages associated with the cancellation.
・When the terms and conditions of use for the conference room are violated.
・When the facility cannot be used due to a natural disaster or other unavoidable circumstances.