- Top
- Q&A
Q&A
06-4796-3371
For inquiries regarding group and corporate reservations, please contact us from 9:00 to 18:00 on weekdays.
Can I make a reservation on the day?
plan without breakfast can be booked online up until 22:30 on the day of your stay.
After that, please contact the General Counter on the 1s…Continue readingCan I have an extra breakfast on the day?
Morning set 1000 yen(Tax included)
(Bread, salad, boiled eggs, self-serve drinks) can be provided on the day.What are the restaurant's opening hours and prices?
Breakfast
Location
Training building 1F restaurant
(Across the road from the accommodation building)
Time
7:00 to 9:30
price
Breakfast set 1…Continue readingAre there any convenience stores nearby?
The nearest convenience store is a 3-minute walk (approximately 230m) away.What is the nearest station?
JR Lines Osaka Station / Umeda Station on the Hankyu, Hanshin and Subway Midosuji Lines
Or Fukushima Station JR Loop Line.
Direct Shuttle B…Continue readingHow do I get to Namba from the hotel?
The general route from Shin-Umeda Training Center to Namba is as follows.
By train:
From Shin-Umeda Training Center to Osaka Station (Umed…Continue readingHow do I get there from Osaka International Airport (Itami Airport)?
Here's how to get from Osaka International Airport (Itami Airport) to Shin-Umeda Training Center.
When using a limousine bus:
1. From Osak…Continue readingHow do I get there from Kansai International Airport?
The transportation route from Kansai International Airport to Shin-Umeda Training Center is as follows.
By train:
1. From Kansai Airport S…Continue readingHow do I access the Shinkansen from Shin- Shin-Osaka Station?
The transportation route from Shin-Osaka Station on the Shinkansen to Shin-Umeda Training Center is as follows.
By train:
1. From Shin-Osa…Continue readingHow do I get from the hotel to Kobe/Sannomiya?
The transportation route from Shin-Umeda Training Center to Kobe/Sannomiya is as follows.
By train:
1. From Shin-Umeda Training Center to …Continue readingHow do I get to the tourist spots from the hotel?
[Access to Osaka Aquarium Kaiyukan]
By train:
1. From Shin-Umeda Training Center to Osaka Station (Umeda Station)
・Walk to Osaka Station o…Continue readingWhat are the check-in and check-out times?
Check-in time is from 16:00 until 23:00.
(After 11pm, please press the intercom next to the entrance.)
Check-out is at 11:00.Can I change the name on the receipt or split the details?
Please make your request in advance at the General Counter on the 1st floor of the Training Building (06-4796-3371) if possible.
We will onl…Continue readingI left something behind.
If you think you may have left something behind, please contact us as soon as possible at (06-4796-3371).
Any lost property found within th…Continue readingCan I send luggage from the hotel by courier?
Yes.
We can arrange for express delivery at the general counter on the first floor of the training building (across the street from the acco…Continue readingCan I send my luggage to the hotel before check-in?
We will only store luggage that is delivered the day before or on the day of your stay free of charge.
Please understand that we cannot acce…Continue readingMay I leave these bags?
We can only accept your luggage from 7:00am on the day of check-in until 11:00pm after check-out.Can I let non-guests, such as family or friends, into the room?
Only guests staying at the hotel are allowed to enter the accommodation building.Thank you for your understanding.How far in advance can I make a reservation?
Applications will be accepted up to one year in advance.Please call us.Can I put myself on the waiting list for a cancellation of my reservation?
This facility does not offer this service.Why do room rates vary depending on the day?
This facility operates on a variable fee system, so fees vary depending on the season and day of the week.Please understand.If transportation is suspended, can I cancel for free?
If the cancellation is due to a natural disaster such as a typhoon or heavy rain, cancellation fees will not be applied only if public trans…Continue readingFrom when do cancellation fees apply?
As this hotel is attached to a training facility, it has its own cancellation policy.Please read the cancellation policy.Can I wear nightwear and slippers to a restaurant?
I am sorry.
When moving between the training building and the accommodation building, you will have to cross public roads, so we ask that yo…Continue readingRegarding allergies
At this facility, we will do our best to accommodate customers with allergies if they let us know in advance (by 11pm six days prior).
【7 sp…Continue readingCan I have lunch or dinner at the restaurant?
The hotel restaurant is open for lunch without a reservation, subject to availability.(Please note that the facility may also be used by peo…Continue readingAre wheelchairs available for rental?
Available.
Please enquire at the general counter on the first floor of the training building.(Across the road from the accommodation buildin…Continue readingIs there a shuttle bus from Itami Airport or Kansai Airport?
We do not provide.Please use public transportation to get to the hotel.
Reservations and Inquiries
Please contact us if you have any questions.